Assessment and Problem Resolution Planning
Evaluation of employees and their immediate family members for personal problems, such as alcohol and drug abuse, emotional and psychological problems, marital, relationship and family concerns, legal and financial issues. EAP works with the employee/family member to determine the best course of action to resolve the problem.

Referral, Follow-Up and Case Management Services
Where needed, referral to a qualified, affordable community resource is made. Referrals which utilize insurance benefits will be coordinated within the plan design. Follow-up and case management provided according to individual need.

Short-term Problem Resolution Counseling
May be offered by the EAP in cases where the personal problem is less severe in nature and does not require long-term counseling. Generally, clients are seen for one to four sessions total at EAP.

Supervisor / Employer Referrals
Upon request from the employer, EAP provides assessment, short-term problem resolution planning and follow-up services to persons with performance issues related to personal problems. Our Skills for Supervisors Manual offers a step-by-step guide to making workplace referrals.

Management and Supervisor Consultation
Consultation to managers and supervisors regarding workplace behavioral problems including strategies for performance improvement and risk management.

Provider and Community Resource Knowledge and Development
Development of community resources to assist in the resolution of behavioral health concerns.

Data Collection, Management, and Reporting
Comprehensive reports to management to determine EAP utilization and effectiveness.

Employee and Supervisor Training
On the use of the EAP, performance intervention and other related topics.

Program Promotion
Educational materials to inform management, supervisors and employees about EAP.

Crisis Intervention and Critical Incident Debriefing
24-hour availability for emergencies. Critical incident debriefing for employees following a traumatic event, such as physical violence or the threat of physical violence, employee injury or accident while on duty, death of co-worker (in or out of the workplace), and natural or workplace disasters.

Affiliate Network Development and Quality Controls
In order to provide in-person employee assistance services outside the Central Virginia area, EAP provides a network of subcontracted affiliate counselors.  The quality of the network is monitored and controlled by credentialing, advisement/training, recredentialing and other quality assurance processes.